PRIVACY POLICY

This Privacy Policy explains how Doggie & Pawbana ("Doggie & Pawbana," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, join our mailing list, or otherwise interact with us.

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, order details, messages, and any other information you submit through our website. When you make a purchase, payment information is collected and processed by our ecommerce and payment service providers; we do not directly store complete payment-card details.

We may also collect information automatically, such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, and interactions with the website. This information may be collected through cookies, pixels, local storage, server logs, and similar technologies.

2. How We Use Information

• Process, fulfill, deliver, and support orders;
• Communicate about purchases, returns, questions, and customer-service requests;
• Send marketing messages when you choose to receive them;
• Operate, maintain, personalize, secure, and improve the website;
• Detect fraud, abuse, security incidents, and technical problems; and
• Comply with legal obligations and enforce our agreements.

3. How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including ecommerce platforms, payment processors, order-production and fulfillment providers, shipping carriers, hosting providers, analytics providers, email and customer-support services, and professional advisers. Our online store is powered by Ecwid, and information you provide during shopping and checkout may be processed by Ecwid and the payment methods you select under their own privacy policies.

We may also disclose information when required by law; to protect the rights, safety, and property of our customers, our business, or others; in connection with a merger, financing, acquisition, or sale of business assets; or with your direction or consent. We do not sell personal information for money. If our practices change, we will update this Policy and provide any legally required choices.

4. Cookies and Your Choices

Cookies and similar technologies help the website function, remember preferences and cart activity, understand site use, and support marketing. You can adjust browser settings to block or delete cookies, but some website features may not work properly. You can unsubscribe from promotional email using the link in a message or by contacting us. Transactional messages about an order may still be sent.

5. Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal requirements. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

6. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information; to receive information about how it is used or disclosed; to obtain a portable copy; or to appeal a decision about a request. California residents may also have rights to know, correct, or delete personal information and to opt out of certain sales or sharing, subject to legal exceptions. We will not discriminate against you for exercising an applicable privacy right.

To submit a request, contact us using the information below. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority.

7. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

8. Third-Party Links and Services

Our website may link to or integrate services operated by others, including social-media and ecommerce providers. Their privacy practices are governed by their own policies, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Material changes will be communicated as required by applicable law.